FREQUENTLY ASKED QUESTION

General Information

Before installing a CCTV system, consider your objectives, coverage area, camera type, image quality, lighting, storage, connectivity, legal compliance, remote access, budget, and system integration. These factors ensure effective surveillance, legal adherence, and future scalability.

The number of cameras depends on the size and layout of your property, the level of security required, and potential blind spots. A professional assessment can help determine the ideal number and placement.

Yes, most modern CCTV systems allow remote access via smartphone apps or web browsers. With an internet connection, you can view live or recorded footage anytime, offering convenience and added peace of mind.

CCTV footage is typically stored for 7 to 30 days, depending on your system's storage capacity and settings. You can adjust retention times based on your needs, available storage, and any legal or business requirements.

Installation & Setup

Place cameras at main entrances, back doors, driveways, and blind spots. Indoors, cover hallways and high-value areas. Position them high up for wider views and to prevent tampering, ensuring key zones are always visible.

Many CCTV systems are DIY-friendly, especially wireless models. However, for complex setups or optimal placement, professional installation ensures proper coverage, secure wiring, and compliance with legal requirements, giving you a more reliable and effective system.

CCTV systems typically use coaxial cables (for analog cameras) or Ethernet cables (for IP cameras). Power over Ethernet (PoE) cables combine both power and data transmission. We will choose cables based on your camera type and installation requirements.

An internet connection is not always necessary for CCTV systems to record footage locally. However, for remote viewing and cloud storage access, an internet connection is required. Wired systems can function without internet for local recording.

Features & Functionality

Yes, many CCTV cameras are equipped with infrared (IR) technology or low-light sensors, allowing them to capture clear footage in low-light or total darkness. This ensures 24/7 surveillance, even in nighttime or dimly lit areas.

Yes, most modern CCTV systems allow remote access via smartphone apps or web browsers. With an internet connection, you can view live or recorded footage anytime, providing convenience and enhanced security from anywhere.

Motion detection in CCTV cameras uses sensors to detect movement within a specific area. When motion is detected, the system can trigger recording, send alerts, or activate other security measures, improving efficiency by only recording relevant activity.

Storage needs depend on factors like video resolution, frame rate, and retention period. On average, 1TB of storage can hold around 2–4 weeks of footage for a 1080p camera. Higher resolution or more cameras will require more storage.

System Care

Clean your CCTV cameras every 1–2 months or more frequently if they’re exposed to harsh weather or dust. Regular cleaning ensures clear footage and prevents buildup on lenses, which can affect image quality and camera performance.

Check the power supply, storage space, and camera connections. Restart the system and update firmware if needed. If the issue persists, get in touch.

To extend your CCTV system's lifespan, regularly clean cameras and lenses, update software, and check connections. Ensure proper ventilation for DVR/NVR units and protect cameras from extreme weather. Perform routine maintenance and replace components as needed.

Blurry or distorted footage can be caused by dirty lenses, improper focus, low-quality cameras, or poor lighting. Ensure lenses are clean, cameras are correctly focused, and lighting conditions are optimal. Also, check cables and connections for damage.