Last Updated: 6th May 2025

Cosecure UK (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our website co-secure.co.uk, request services, or interact with us in any other way.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you contact us for our services, we may collect personal details such as your name, address, email address, phone number, and payment information.

  • Service-related Information: When you use our services, we may collect details about your property, security requirements, CCTV system specifications, installation preferences, and other relevant information.

  • Usage Data: We may collect information about how you use our website, such as your IP address, browser type, time spent on the site, pages visited, and any other diagnostic data.

  • Cookies and Tracking Technologies: We use cookies to improve your experience on our website. Cookies are small files that are placed on your device to help us analyse website traffic or keep track of your preferences. You can adjust your browser settings to control cookies, but disabling cookies may affect your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide Our Services: We use your personal and service-related information to deliver our services, manage your account, and communicate with you regarding your installation, maintenance, or inquiries.

  • To Improve Our Services: We use data to improve the quality of our services, website functionality, and customer experience.

  • To Communicate with You: We may use your contact details to send service-related notifications, reminders, or marketing materials (if you have opted in). You can unsubscribe from marketing emails at any time.

  • To Comply with Legal Requirements: We may use your information to comply with legal obligations or respond to any requests from regulatory bodies or law enforcement agencies.

3. Legal Basis for Processing Personal Data

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal data:

  • Contractual Necessity: We process your personal data to provide you with the services you have requested.

  • Consent: For marketing communications and other non-essential processing activities, we will obtain your consent. You can withdraw your consent at any time.

  • Legal Obligation: We may process your personal data to comply with legal requirements or to protect our rights.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third-party service providers who assist us in providing our services (e.g., payment processors, IT service providers). These third parties are obligated to handle your data in accordance with our instructions and the law.

We may also disclose your information if required by law or if necessary to protect our legal rights, property, or the safety of our customers.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to protect sensitive data during transmission and storage. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: If you believe the data we hold about you is incorrect, you have the right to request correction.

  • Right to Erasure: You may request that we delete your personal data, subject to certain conditions.

  • Right to Restrict Processing: You may request that we limit how we process your personal data in certain situations.

  • Right to Object: You can object to processing based on legitimate interests or direct marketing.

  • Right to Data Portability: You have the right to receive your personal data in a commonly used, machine-readable format.

If you would like to exercise any of these rights, please contact us at info@co-secure.co.uk.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your personal data is no longer needed, we will securely delete or anonymize it.

8. International Transfers

If you are located outside the UK, please note that your information may be transferred to and stored in countries that may not have the same data protection laws as the UK. By using our services, you consent to this transfer.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we discover that we have inadvertently collected information from a child under 16, we will take steps to delete that data as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a new “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Cosecure UK
Email: info@co-secure.co.uk
Phone: 0800 195 4994